Introduction Centralizing travel expense report processing as part of Shared Services requires a more sophisticated approach, with travelers and reviewing managers located hundreds, if not thousands, of miles away from the processing center. Yes, placing responsibility and accountability with the department management responsible for the expense is necessary, but that does not fully excuse Shared […]
Introduction Since the 1980s, when considering improvements to the Accounts Payable process, companies around the world successfully deployed solutions that evaluate Accounts Payable as one component of the Procure-to-Pay process. This yielded improved efficiencies between functional areas, and often eliminated the need for invoices entirely with pay-on-receipt processes. However, when it comes to making the […]
Introduction A membership with Peeriosity-100 includes nine separate research areas, with an Intelligent Automation research area launched in 2017 with the arrival of Robotic Process Automation. The hot topic in 2025 is GenAI, with every software related vendor claiming to have GenAI capabilities, and leading GenAI software solutions that claim to be “game-changing” with a […]
Introduction For every Shared Services/GBS organization, even those lucky enough to be on a single instance of an ERP, there are hundreds of technology choices, each with different configuration options. When you include the process design decisions that are required for each process impacted by the technology, performance differences and the ability to fully optimize […]
Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of Continuous Improvement (or Continuous […]
Introduction Almost 10 years ago, Robotic Process Automation quickly appeared with the promise being a “game-changer”, that would either quickly support employees shifting duties to focus on more value-add activities, or drastically reducing the number of employees needed to complete many routine tasks, and then with the addition of AI assisted RPA, also many of […]
Introduction Five years ago, the impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employee’s homes, to ensure social distancing and reduce the spread of the virus. As previously […]
RPA and Artificial Intelligence – Results To-date and Plans for 2025 Introduction In 2017 when Peeriosity-100 added a new research area for Intelligent Automation, the market was flooded with news about what was perceived to be a game-changing technology, with many new companies competing in a market space where growth seemed limitless. The opportunities seemed […]
Merging a Successful RPA Program with an SAP S/4 HANA Implementation Introduction The global implementation of SAP S4/HANA is a monumental effort, requiring the close coordination of process experts and technology teams across all geographies. Because of the nature of the upgrade that includes real-time processing and many enhanced capabilities, it requires a detailed review […]
Introduction This report highlights a discussion among panelists from four companies regarding their Travel & Expense (T&E) and Procurement Card (P-Card) processes. The key topics discussed include card products used, software for expense reporting, number of cardholders, transaction volumes, filing frequencies, approval processes, risks, challenges, and potential areas for improvement. The panelists shared insights into […]