Executive Summary The meeting focused on discussing process-level metrics and their impact on organizational performance, with panelists from two Peeriosity-100 member companies. The discussion explored how companies measure non-transactional processes, track cost savings, and assess the value delivered by shared services organizations. Panelists shared their experiences with implementing metrics, including the use of SLAs with […]

Executive Summary This Peeriosity-100 Peercast featured a panel discussion on end-to-end (E2E) process design within Global Business Services (GBS) organizations, focusing on Procure-to-Pay (P2P) and related processes. Panelists from three Peeriosity-100 member companies shared their companies’ journeys toward establishing Global Process Owners (GPOs) and achieving cross-functional process ownership. The conversation emphasized how E2E process visibility, data-driven decision-making, and cross-functional collaboration improve efficiency, accountability, […]

Introduction While many companies realize significant savings when first transitioning to Shared Services, uncovering additional savings opportunities can be a challenge without the proper focus. One attribute of many successful Shared Services operations is a well-established Continuous Improvement program that is ingrained into the culture of the operation. The topic of Continuous Improvement (or Continuous […]

Introduction Five years ago, the impacts of the global COVID-19 pandemic were immediate for everyone, with a dramatic and rapid shift to shutter Shared Services offices as much as possible, with work activities taking place remotely, and most often from employee’s homes, to ensure social distancing and reduce the spread of the virus.  As previously […]